The work that you have done this year with Lloyds TSB has been insightful, diligent and valuable.  Initially equipping thirty of our leadership team in coaching skills has been extremely beneficial to creating a high performance culture.  The feedback that came out of those sessions led to training and coaching the senior directors in these skills.  This clearly demonstrates it’s effectiveness.  I look forward to working with you in the future and I believe that this is a strong platform from which to lead the industry into future years.

Tom Cassidy    
People Development Manager, Lloyds TSB Plc